Water boards run long-duration projects with many directly affected parties: farmers, residents along a dyke, recreational users, municipalities. ContactPortaal brings communication, complaints and requirements around those projects together, without your project leaders juggling separate spreadsheets and email folders.
Hundreds of stakeholders, a five- to ten-year duration. ContactPortaal retains every contact moment, formal objection and requirement, even when project leaders rotate. Audit trail on every change.
Balancing the interests of farmers, conservation managers and residents. Use the power/interest matrix to map groups, and zones to target communication per water-level area.
Complaint streams after heavy rain, straight from the citizen portal to the right handler. KPI monitoring, automatic escalation and GIS clustering surface patterns.
Connect ContactPortaal to your case management system (via webhooks) to follow permit processes from the stakeholder context: who applied for what and when, and is a complaint or objection linked?
The full CRM suite, including the public citizen portal, GIS map, complaint workflow with KPI monitoring, customer-requirements module (compatible with Relatics) and the Microsoft Entra ID integration for staff single sign-on. Optionally on-premise within your own Azure tenant.
ContactPortaal runs hosted by us within the EU, or inside your own Microsoft Azure tenant. Same codebase, same modules, only the hosting differs.
Live in days, not months. Supabase PostgreSQL in Frankfurt for the database, Vercel Fluid Compute in EU regions for the runtime, Resend for transactional email.
Full control over data, backups and network. Microsoft Entra ID for single sign-on, Container Apps for the runtime, PostgreSQL Flexible Server for data, Blob Storage for files.
Book a 30-minute demo, we'll walk through your own scenario, not a generic tour.